Job Description

Who we are?

With offices in Kuwait City, Baku, Dubai, and Istanbul, we are providing services across 32 countries from Hong Kong to the UK. Since 2010, Fineksus has been recognized by the SWIFT Partner Management for its Service Delivery Centre in implementing, integrating and upgrading services for SWIFT products and solutions. Since 2018, Fineksus has also been compliant with the Shared Infrastructure Programme required by SWIFT. In 2025, we joined the cleversoft group—a leading German software company—strengthening our presence in the global Fintech and RegTech space. We leverage machine learning and develop new financial crime detection techniques to ensure more efficient and effective AML compliance. Fineksus is the smart choice for financial institutions aiming to adapt to the ever-increasing demands of compliance in the financial industry.

We are looking for an Application Support Engineer to join our Implementation & Support Team. The role is hybrid, requiring 2 days a week in our Sarıyer/Istanbul office.

How will be your day like;

• Participate in the day-to-day administration/management activities of application
• Participate implementation, upgrade & patch installation activities of application
• Identify problems and participate in problem management by collecting necessary logs
• Collaborate with development team for testing of our own-developed applications
• Participate in remote or on-site support services to our customers
• Performing regular health checks
• Helping disaster recovery (DR) and business continuity planning (BCP) solutions

Professional skills and knowledge:

• Relevant bachelor’s degree
• Minimum 3 years of experience in supporting multi-tiered applications
• Excellent knowledge of IP networking fundamentals
• Excellent knowledge of Windows Server operating systems
• Microsoft IIS Server Administration knowledge
• Good working knowledge of SQL Database Administration
• UNIX / Linux operating systems knowledge will be an asset
• Languages: Fluent in English
• Prior knowledge of SWIFT is not required, as technical training will be provided.

Supporting skills

• Analytical Thinking: Analyzes technical data and logs to identify root causes and support decision-making.
• Problem Solving: Defines technical problems clearly and identifies appropriate solutions.
• Detail Orientation: Reviews logs and system outputs carefully and ensures critical technical details are not overlooked.
• Communication: Communicates technical issues and solutions clearly in both written and verbal form.
• Relationship Management: Maintains effective collaboration with customers, development teams, and internal stakeholders.
• Persuasion: Clearly explains technical recommendations to customers and teams to help move solutions forward.
• Self-Motivation: Takes ownership of support tasks and maintains motivation while managing operational responsibilities.
• Customer Orientation: Understands customer needs and ensures timely and effective resolution of support requests.
• Personal Development: Actively improves technical knowledge and seeks opportunities for professional growth.
• Resilience: Maintains composure and performance when dealing with challenging, uncertain, or high-pressure situations.

What’s in it for you?

At Fineksus, we believe that work should enrich your life—not just fill your calendar. That’s why we offer a variety of benefits designed to support your well-being, growth, and happiness:

• Subsidized Meals: Enjoy subsidized meals to fuel your workday.
• Transportation Fee: We've got you covered, whether it's your daily commute or business travel.
• Healthcare Coverage: Your health matters. We provide comprehensive private health insurance plans.
• Communication Allowance: Stay connected with a dedicated mobile line.
• Recognition Rewards: Performance-based bonuses to acknowledge your contributions.
• Gift Card (Corporate): Each year, we provide gift cards to our employees, allowing them to purchase their needs.
• Birthday Leave Flexibility: We celebrate you! Enjoy flexible time off around your birthday to make the most of your special day.
• Language Learning Support: Invest in your growth. We offer support for language development through educational tools.
• Technical Training: Stay ahead with access to technical training programs designed to enhance your skills and knowledge.
• Special Occasion Gifts: Thoughtful surprises await you on special days—because we care about the moments that matter.
• Social Events: From happy hours and company picnics to year-end parties and special gatherings—we love creating memorable moments together. These events are our way of staying connected, having fun, and celebrating team spirit.