Job Description

Who we are?

With offices in Kuwait City, Baku, Dubai, and Istanbul, we are providing services across 32 countries from Hong Kong to the UK. Since 2010, Fineksus has been recognized by the SWIFT Partner Management for its Service Delivery Centre in implementing, integrating and upgrading services for SWIFT products and solutions. Since 2018, Fineksus has also been compliant with the Shared Infrastructure Programme required by SWIFT. In 2025, we joined the cleversoft group—a leading German software company—strengthening our presence in the global Fintech and RegTech space. We leverage machine learning and develop new financial crime detection techniques to ensure more efficient and effective AML compliance. Fineksus is the smart choice for financial institutions aiming to adapt to the ever-increasing demands of compliance in the financial industry.

We are looking for a AML Tech Solutions Specialist to join our R&D team. The role is hybrid, requiring 2 days a week in our Sarıyer/Istanbul office, and reports to the AML Tech Solutions Senior Manager.

How will your day be like?

·      Actively participate in AML solution delivery and follow-up implementation processes

·      Follow-up integration activities (data ingestion, message formats, APIs, batch processes) related to AML modules

·      Work with transaction monitoring rules, scenarios, thresholds, and alert logic

·      Perform database-level analysis for troubleshooting, including environment analysis and root cause identification

·      Execute and optimize SQL queries for investigation, validation, and performance checks

·      Conduct log analysis and data validation during issue resolution processes

·      Support customers during UAT, go-live, and post-go-live phases

·      Contribute technical documentation, configuration guides, and operational runbooks

·      Provide information for technical analysis processes and participate in evaluation processes

·      Act as a bridge between customer and support or technical analysis teams

·      Analyze and report field observations, product issues, and technical feedbacks; and work with R&D for resolution

·      Ensuring customer satisfaction and the proper use of products in the field

·      Contribute to continuous improvement of AML solution delivery standard

Required Skills and Qualifications

· Asssociate’s or bachelor’s degree in technical or engineering programs,

· 2-4 years of experience in customer success, service delivery, or technical analysis processes

· Ability to read and understand technical documentation and logs

· Hands-on experience with SQL and data analysis, system integrations, technical analysis and root cause investigation

· Experience in stakeholder and relationship management with on-site visits in the field

· Experience working closely with technical teams

· Demonstrate basic cloud knowledge (cloud environments, deployment models, monitoring concepts)

· Written and verbal communication skills in English are must

· Understanding of AML/Financial Transaction processes is a plus

Supporting Skills:

· Communication: Clear and effective communication with customers and internal teams, translating technical topics into understandable language both verbally and in writing.

·Relationship Management: Ability to build and maintain trust-based, collaborative relationships with customers and cross-functional teams.

·Resilience: Capacity to stay calm, focused, and solution-oriented during high-pressure situations such as incidents and go-live periods.

·Analytical Thinking: Ability to examine data, logs, and system outputs to identify patterns, detect issues, and determine root causes.

·Holistic Thinking: Capability to evaluate processes end-to-end, understanding how different system components and decisions impact the overall solution.

·Agility: Ability to quickly adapt to changing customer requirements, technical environments, and evolving priorities.

What’s in it for you?

At Fineksus, we believe that work should enrich your life—not just fill your calendar. That’s why we offer a variety of benefits designed to support your well-being, growth, and happiness:

· Subsidized Meals: Enjoy subsidized meals to fuel your workday.

· Transportation Fee: We've got you covered, whether it's your daily commute or business travel.

· Healthcare Coverage: Your health matters. We provide comprehensive private health insurance plans.

· Communication Allowance: Stay connected with a dedicated mobile line.

· Recognition Rewards: Performance-based bonuses to acknowledge your contributions.

· Gift Card (Corporate): Each year, we provide gift cards to our employees, allowing them to purchase their needs.

· Birthday Leave Flexibility: We celebrate you! Enjoy flexible time off around your birthday to make the most of your special day.

· Language Learning Support: Invest in your growth. We offer support for language development through educational tools.

· Technical Training: Stay ahead with access to technical training programs designed to enhance your skills and knowledge.

· Special Occasion Gifts: Thoughtful surprises await you on special days—because we care about the moments that matter.

·Social Events: From happy hours and company picnics to year-end parties and special gatherings—we love creating memorable moments together. These events are our way of staying connected, having fun, and celebrating team spirit.